Refund policy
Refund & Return Policy
Last updated: August 28, 2026
Happy Moves is a trade name of Falcon Growth Limited Liability Company, a Wyoming limited liability company ("Happy Moves", "we", "us"). This policy applies to purchases made on tryhappymoves.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unopened, unused, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at help@tryhappymoves.com. Because our products are consumable, we usually do not require you to ship items back. If a return shipment is needed, we will email you the return address and a prepaid shipping label after your return request is approved. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at help@tryhappymoves.com.
Damages and issues
Please inspect your order on delivery and contact us immediately at help@tryhappymoves.com if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items
Certain items cannot be returned, including opened or used products (for hygiene and safety reasons), gift cards, and items purchased on sale. Please get in touch if you have questions about your specific item.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at help@tryhappymoves.com.
Contact
Falcon Growth Limited Liability Company(doing business as Happy Moves)
30 N Gould St, Sheridan, WY 82801, United States
Email: help@tryhappymoves.com Phone: +1 (715) 819-4454